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High Touch Operations Manager

2 months ago


Banana Shire, Australia Randstad Polska Full time

We are seeking an experienced Operations Manager to join our team at Randstad Polska. As a High Touch Operations Manager, you will be responsible for delivering Expert Care services to our clients in the field of network technologies.

  • Key Responsibilities:
  • Coordinate all areas to assist customers in resolving incidents as quickly as possible, maximizing availability.
  • Act as a point of escalation for customers, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
  • Coordinate other Expert Care resources to maximize availability and increase the customer's operational efficiency.
  • Lead the operational section of the Quarterly Business Review (QBR), building trust, articulating value, and providing a point of view.
  • Provide status reports to stakeholders.
  • Follow up on open action items and cases to ensure commitments are met.
  • Build a relationship with customers' operational teams.
  • Identify the need for and assist with the delivery of customer training.
  • Requirements:
  • Experience as an operations manager or similar.
  • Knowledge of clients' business requirements and adaptation to services.
  • Ability to identify, plan, and manage resource requirements.
  • Knowledge of the implementation of Expert Care services.
  • Ability to use operational assessment to recommend practices to improve client operations.
  • Good command of German.
  • Fluent English.

This role is intended for individuals over 18 years of age.