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High Touch Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at Randstad Polska. As a High Touch Operations Manager, you will be responsible for delivering Expert Care services to our clients in the field of network technologies.
- Key Responsibilities:
- Coordinate all areas to assist customers in resolving incidents as quickly as possible, maximizing availability.
- Act as a point of escalation for customers, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
- Coordinate other Expert Care resources to maximize availability and increase the customer's operational efficiency.
- Lead the operational section of the Quarterly Business Review (QBR), building trust, articulating value, and providing a point of view.
- Provide status reports to stakeholders.
- Follow up on open action items and cases to ensure commitments are met.
- Build a relationship with customers' operational teams.
- Identify the need for and assist with the delivery of customer training.
- Requirements:
- Experience as an operations manager or similar.
- Knowledge of clients' business requirements and adaptation to services.
- Ability to identify, plan, and manage resource requirements.
- Knowledge of the implementation of Expert Care services.
- Ability to use operational assessment to recommend practices to improve client operations.
- Good command of German.
- Fluent English.
This role is intended for individuals over 18 years of age.