Director of Client Retention

1 week ago

Sydney, New South Wales, Australia Techium Consulting Group Full time
Job Summary:
As the Director of Client Retention at Techium Consulting Group, you will be responsible for developing and implementing a comprehensive client retention strategy that aligns with our company's objectives. The ideal candidate will have 5-7 years of experience in a customer success or client management role, preferably within the software or construction technology industry. Proven track records of leading and developing high-performing teams are essential. Strong interpersonal and communication skills, as well as excellent problem-solving abilities, are also required.

Key Responsibilities:
  • Develop and implement a comprehensive client retention strategy.
  • Lead, mentor, and develop the client retention team.
  • Oversee and help optimize the onboarding process for new clients.
  • Build and maintain strong relationships with key clients.
  • Drive customer retention and growth by developing and executing strategies to increase customer satisfaction and loyalty.
  • Collaborate closely with sales, marketing, and technical teams to ensure a seamless customer experience.

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