Exceptional Customer Service Representative
12 hours ago
A Customer Service Officer plays a pivotal role in ensuring the highest level of customer satisfaction, driving business outcomes within an integrated workforce.
About This OpportunityThis is an exciting opportunity for a skilled Customer Service Officer to join our team and contribute to delivering exceptional customer service. The successful candidate will be responsible for responding to enquiries, communicating with internal and external customers, and collaborating with the team to achieve business outcomes.
Key Responsibilities- Respond to customer enquiries by effectively utilizing relevant business systems and processes.
- Communicate with internal and external stakeholders to meet their needs and expectations.
- Collaborate with the team to work towards shared goals and objectives.
- Solve customer service issues using documented precedents or procedures.
- Demonstrate understanding of and compliance with relevant legislative frameworks, government policies, and Defence's mission and policies requirements.
- Pursue ongoing training and development to build and maintain customer service skills, systems knowledge, and product understanding.
We are dedicated to delivering high-quality customer service and achieving business outcomes. Join us in this rewarding opportunity to make a meaningful difference.
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