Unlock Your Potential as a Customer Success Expert

4 days ago

Sydney, New South Wales, Australia beBeeSuccess Full time $90,000 - $120,000

**Unlock Your Potential as a Customer Success Expert

 

We are seeking an ambitious and customer-obsessed Customer Success Manager to join our team. In this role, you will be a strategic growth partner to eCommerce brands, ensuring they unlock revenue, increase retention, and maximise their investment using our technology.

 

**Job Description**

 

As a Customer Success Manager, you will be responsible for owning the onboarding process, ensuring seamless handovers from Sales, building consultative relationships with customers, and driving revenue expansion through data-backed storytelling.

 

**Key Responsibilities:**

 

  • Own the onboarding process - getting customers live quickly and efficiently
  • Ensure a seamless handover from Sales, setting clear expectations for both customers and internal teams
  • Build consultative relationships with customers, ensuring they continuously see value in our technology
  • Conduct regular check-ins and strategic business reviews, using data to highlight wins and opportunities
  • Bring best practices and digital marketing guidance to customers to drive higher ROI
  • Identify opportunities for additional product adoption and drive account growth
  • Educate customers on new features, ensuring they maximise the full potential of our technology
  • Use data-backed storytelling to drive pricing and expansion conversations
  • Partner with Sales to support upsell and cross-sell initiatives, reinforcing the measurable impact of our technology
  • Maintain impeccable CRM hygiene, ensuring customer health and engagement are always up-to-date
  • Be the voice of the customer - analyse pain points, showcase success stories, and use data to drive decision-making across the business

 

**Required Skills & Qualifications:

 

  • Experience in Customer Success, Account Management, or a similar customer-facing role
  • Strong analytical and problem-solving skills, with the ability to leverage data to drive customer decisions
  • Proven ability to drive product adoption and revenue expansion
  • Excellent communication and relationship-building skills
  • Thrives in a fast-paced, high-growth environment
  • Passionate about customer success and maximising customer value

 

**Benefits:**

 We commit to paying globally competitive salaries to our incredible team. Everyone is an owner, having equity in the company so we can all benefit from our hard work and future success. We allocate an annual social budget towards regularly having fun, taking a break and getting to know each other a little more as a team. You'll receive all new equipment including a MacBook Pro, monitor, and accessories.

 

**What We Offer:**

 

  • A dynamic and supportive team environment
  • Opportunities for career growth and professional development
  • Flexible work arrangements, including remote work options
  • Competitive salary and benefits package
  • Equity in the company
  • Annual social budget
  • Brand-new equipment, including a MacBook Pro, monitor, and accessories

 

**How to Apply:

 If you're passionate about customer success and have the skills and experience we're looking for, please submit your application. We look forward to hearing from you

  • Unlock Your Potential

    1 day ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $85,000 - $125,000

    Unlock Your Potential as a Business Solutions ExpertSofico is seeking an experienced professional to join our team as a Business Solutions Expert.This role involves working closely with customers to understand their business needs and provide tailored solutions using our proprietary ERP system, Miles. You will be responsible for:Participating in requirements...

  • Unlock Your Potential

    6 days ago

    Sydney, New South Wales, Australia beBeeBeauty Full time $71,824 - $101,988

    Unlock Your Potential as a Beauty AdvisorAre you passionate about beauty and skincare? Do you have excellent interpersonal skills and experience in sales? We're looking for talented individuals to join our team as Retail Assistants, where you'll inspire and help customers become the best version of themselves.Key Responsibilities:Create an amazing customer...

  • Unlock Your Potential

    6 days ago

    Sydney, New South Wales, Australia beBeeBeauty Full time $70,000 - $98,000

    Unlock Your Potential as a Beauty ExpertWe are seeking skilled professionals to deliver exceptional services in our beauty rooms.As part of our strategy, we are committed to delivering unparalleled experiences and providing world-class services.You will work closely with our Counter Manager to empower customers to look and feel their best.Main...

  • Unlock Your Potential As A Data Expert

    6 days ago

    Sydney, New South Wales, Australia Bebeedata Full time

    Unlock Your Potential as a Data ExpertWe are seeking a skilled professional to lead our data strategy and architecture initiatives. As a key member of our team, you will be responsible for designing and implementing cutting-edge solutions that drive business growth and innovation.To excel in this role, you will need excellent technical skills, including...

  • Unlock Your Potential as a Data Expert

    2 weeks ago

    Sydney, New South Wales, Australia beBeeData Full time $80,000 - $150,000

    Unlock Your Potential as a Data ExpertWe are seeking a skilled professional to lead our data strategy and architecture initiatives. As a key member of our team, you will be responsible for designing and implementing cutting-edge solutions that drive business growth and innovation.To excel in this role, you will need excellent technical skills, including...

  • Unlock Your Potential

    4 days ago

    Sydney, New South Wales, Australia beBeeTalentAcquisitionSpecialist Full time $97,409 - $124,932

    Unlock Your Potential as a Talent Acquisition ExpertThe role of a Ta Advisor is to support full-cycle talent acquisition processes and projects across various functions. This exciting opportunity requires recruiting experience paired with strong communication and relationship building skills.The ideal candidate will be responsible for delivering end-to-end...

  • Unlock Your Potential

    6 days ago

    Sydney, New South Wales, Australia beBeeGymnastics Full time $60,000 - $75,000

    Unlock Your Potential as a Gymnastics CoachWe are seeking experienced and dedicated individuals to join our team of coaches at a well-established club in Sydney's Eastern Suburbs.About the RoleThis is an excellent opportunity for talented coaches to inspire young gymnasts and contribute to the continued success of our fantastic club.Key ResponsibilitiesCoach...

  • Unlock Your Potential

    6 days ago

    Sydney, New South Wales, Australia beBeeConsultant Full time $120,000 - $150,000

    Unlock Your Potential as a Business Solutions Consultant">We are seeking an experienced Business Solutions Consultant to join our team. In this role, you will work closely with our global teams to drive sales opportunities forward from a technology and solution fit perspective.You will be responsible for understanding customer and prospect requirements,...

  • Unlock Your Beauty Potential

    6 days ago

    Sydney, New South Wales, Australia beBeeBeauty Full time $45,000 - $70,000

    Unlock Your Beauty PotentialThe role of a Retail Beauty Advisor at Hairhouse is to develop into a trusted beauty expert, mastering premium hair and beauty brands to create personalized shopping experiences for customers. Comprehensive training resources will help you build the knowledge to confidently recommend products that transform your clients' hair and...

  • Unlock Your Potential

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCareerCoach Full time $70,000 - $95,000

    Unlock Your Potential as a Career CoachWe're seeking an experienced professional to join our team as a Career Coach. This role is ideal for someone who is passionate about helping others achieve their goals and succeed in their careers.In this position, you'll work with clients to identify their strengths and weaknesses, develop a personalized plan to help...