Veterinary Referral Coordinator and Billing Specialist

7 days ago


Canberra, ACT, Australia Greencross Limited Full time
About the Role

We are seeking a highly skilled and organized Veterinary Referral Coordinator and Billing Manager to join our team at Greencross Limited. This pivotal role is responsible for managing referral caseloads, handling referral inquiries, and ensuring accurate financial management of in-patient accounts.

Key Responsibilities
  • Provide exceptional client service by ensuring efficient workflow and outstanding client experience for referring veterinarians.
  • Develop and maintain strong relationships with external veterinarians and stakeholders.
  • Efficiently manage referral workflows, including scheduling of referral appointments.
  • Work with department leads to coordinate interdepartmental transfers and prioritize patient needs and hospital workflow efficiency.
  • Review and improve referral processes and interdepartmental operations.
  • Ensure accurate financial records and manage client accounts.
  • Review all in-patient tax invoices to ensure all procedures and services are accurately recorded.
  • Facilitate payment of additional deposits as required.
  • Monitor client accounts to ensure minimum deposits are maintained and for changes in treatment plans requiring updated estimates.
  • Provide regular reporting on client accounts, deposit requests, billing discrepancies, and breaches in compliance related to discounts.
Requirements
  • At least 3 to 5 years of veterinary or ideally veterinary specialist practice experience.
  • Previous experience with RxWorks and billing procedures would be helpful but not essential.
  • Independent operator with a passion for the veterinary industry and desire to progress.
  • Proactive, accountable, shows initiative and drive to achieve results.
  • Proven ability to be organized, prioritize, be flexible, and agile.
  • Strong communication and people skills.
  • Team player with both internal and external stakeholders.
  • Basic Microsoft Office skills particularly Excel.


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