Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Remote Staff Full time
Job Title:

Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Remote Staff. As a Customer Service Representative, you will be responsible for handling customer inquiries and sales through email and voice channels, performing tasks with accuracy and attention to detail, and updating records and maintaining accurate data in Excel.

Key Responsibilities:
  • Handle customer inquiries and sales through email and voice channels.
  • Perform tasks with accuracy and attention to detail.
  • Update records and maintain accurate data in Excel.
  • Manage customer interactions on Shopify.
  • Process refunds efficiently and accurately.
  • Use helpdesk tools such as Re-Amaze to resolve customer issues.
  • Work within an ERP system for order and inventory management.
Qualifications:
  • Preferred: Background in fashion or retail.
  • Familiarity with Shopify.
  • Experience with helpdesk tools like Re-Amaze or similar.
  • Knowledge of CRM systems.
  • Excellent command of the English language, both written and verbal.
  • Strong phone etiquette skills.
  • Reliable internet connection & a source of power with a backup plan.
  • Comfortable working with a shifting schedule between 7 am to 7 pm UK time.
  • Keen to learn and adapt to new tools and processes.
  • Similar experience with the mentioned tools and platforms.
  • Ability to handle a variety of tasks and prioritize effectively.
  • Reliable and punctual with a strong work ethic.
Target Start Date:

July 29, 2024

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