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Disability Services Manager

2 months ago


Cairns, Queensland, Australia Southern Cross Support Services Full time
{"h1": "Case Manager Opportunity at Southern Cross Support Services", "p": "At Southern Cross Support Services, we are dedicated to providing exceptional support and care for individuals with disabilities. Our mission is to empower and uplift those we serve, creating a positive and inclusive environment that enhances their quality of life.

As a Case Manager, you will play a vital role in driving the development and success of local programs, overseeing daily operations, and leading a team to deliver outstanding service. Your responsibilities will include strategic planning, efficient resource management, and ensuring compliance with relevant guidelines and policies.

Key Responsibilities:

* Develop and manage local disability support programs, ensuring effective service delivery and program outcomes.
* Provide leadership in planning, implementation, and maintenance to ensure successful service provision.
* Oversee service delivery, ensuring accountability for program outcomes and managing the performance and outputs of team members.
* Ensure programs are compliant with relevant funding guidelines, legislative requirements, and organisational policies.
* Efficiently manage financial, human, and operational resources to maintain program efficiency and effectiveness.
* Take a proactive approach to recruitment, rostering, and staffing sustainability, including conducting weekly recruitment sessions and engaging new team members.
* Provide after-hours on-call support state-wide on a rotating roster (typically one week every six months).

Qualifications and Skills:

* Demonstrated experience in disability services management, including program oversight and staff supervision.
* Qualification/s in Disability or Community Services will be highly regarded.
* Thorough understanding of the human services sector with an in-depth knowledge of NDIS, industry standards, quality frameworks and legislative requirements.
* Strong leadership and decision-making skills with the ability to inspire and motivate a team along with manage conflicts and complaints.
* Understanding of rostering requirements and best practice to ensure appropriate staffing and resourcing to meet service needs.
* Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.

What We Offer:

* A dynamic and supportive work environment committed to professional growth and development.
* Competitive salary package.
* The opportunity to make a meaningful impact on the lives of those with a disability in our community.
* Collaboration with a dedicated team passionate about disability services and making a difference.

If you are passionate about making a difference and possess the qualifications and skills outlined above, we want to hear from you. Please apply now or submit any enquiries to the relevant contact.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.
"}