Facilities Manager

4 hours ago

Caloundra, Australia beBeeCustomer Full time $68,723 - $87,921
Exceptional Service Leader

We are seeking a proactive and results-driven leader to oversee the daily operations of our business, ensuring exceptional customer service at all times. As a natural leader, you will mentor and develop team members, enjoy multitasking, problem-solving, and driving a positive workplace culture.

Join a vibrant hub of entertainment, dining, and community spirit in the heart of Caloundra. Our organization proudly supports veterans and fosters connections through service and excellence.

Key Responsibilities
  • Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover.
  • Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience.
  • Lead by example through superior customer service, positive & effective communication & productivity.
  • Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved.
  • Work well under pressure with the ability to multi-task.
Requirements
  • A passion for exceptional customer service
  • Sound knowledge and experience in hospitality
  • Leadership & management experience
  • Current qualifications - RSA, RSG, Approved Managers License & RMLV.
  • A Police Check
Benefits Package
  • Rotating roster
  • Half-price gym membership for yourself and a family member with no lock-in contract & a complimentary personal training session every 6-8 weeks.
  • Free access to wellness programs
  • Complimentary barista coffee & soft drink
  • Free parking
  • Participation in our employee recognition and rewards program
  • A robust onboarding process
  • Ongoing training & growth opportunities
Why Join Us?

We offer a dynamic work environment that prioritizes teamwork, creativity, and continuous improvement. If you're passionate about delivering exceptional customer experiences and growing your career, we encourage you to apply.

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