Airport Support Professional

2 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $80,000

Born and raised in Australia, Rex is the nation's largest truly regional carrier connecting communities across six states.

We are dedicated to delivering heartfelt hospitality at every stage of the customer journey.

As part of our team, you will help support regional Australians and strengthen the future of aviation.

The Role

We seek motivated individuals to join our Sydney Airport team in a part-time capacity. This role is ideal for those passionate about customer care, confident in providing assistance, and committed to creating positive experiences for customers.

Key Responsibilities:
  • Provide efficient customer-focused check-in and boarding services at Sydney Airport.
  • Assist with the safe and timely receipt and dispatch of aircraft.
  • Conduct passenger marshalling on the tarmac and manage queues in the terminal.
  • Complete pre-flight and post-flight operational duties including updating flight information and ticket sales.
  • Develop and maintain strong skills through training provided by us.
  • Deliver exceptional service to eligible lounge guests including the facilitation of lounge amenities and services.
  • Provide dedicated assistance to customers to ensure a safe and comfortable journey.
  • Support customers with damaged or lost baggage enquiries.
  • Comply with safety policies and standard operating procedures.
  • Perform other duties as reasonably directed.
Key Selection Criteria:
  • Strong communication interpersonal and relationship building skills.
  • Task-driven and focused with the ability to manage time effectively prioritise and multitask.
  • Flexibility to work shifts including early mornings evenings weekends and public holidays.
  • Experience beneficial but not essential.
  • Ability to work in a team environment.
  • Well-presented with a professional friendly and approachable manner.
Candidate Requirements:
  • Strong customer service experience in a fast-paced high-service environment prior airline industry experience considered an advantage.
  • Must be able to obtain relevant certifications.
  • Well-presented enthusiastic and supportive of regional aviation.

Please submit your application including your resume and a cover letter addressing the key selection criteria via the 'Apply Now' button.

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