Epic Travel Coordinator

4 weeks ago

Brisbane, Queensland, Australia An Epic Adventure Full time
About An Epic Adventure

We craft unforgettable, personalized experiences for our clients, taking the stress out of planning and managing every detail so they can focus on enjoying their adventures.

Job Overview

As a Remote Reservation Specialist, you will be the key point of contact for our clients, managing their travel plans from booking flights and accommodations to curating personalized itineraries.

Key Responsibilities
  • Act as the main liaison between clients and partners to ensure seamless communication and support.
  • Design and manage personalized travel itineraries, including flights, accommodations, transportation, and activities.
  • Handle client inquiries, issues, and last-minute changes with professionalism and efficiency.
  • Coordinate with airlines, hotels, tour operators, and other vendors to confirm bookings and ensure client satisfaction.
  • Monitor schedules and ensure all aspects of the client's journey run smoothly.
  • Provide proactive support by addressing concerns or special requests before, during, and after the trip.
  • Assist in documentation and inform clients about necessary requirements such as passports, visas, and vaccinations.
  • Keep clients updated on travel advisories, destination insights, and trends.
  • Utilize CRM systems to manage client profiles, preferences, and feedback.
  • Collaborate with internal teams to improve the overall client experience.
Qualifications
  • Experience in hospitality, event planning, or customer service (preferred but not required).
  • Strong knowledge of booking systems, platforms, and processes.
  • Excellent communication and interpersonal skills with a customer-first approach.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to problem-solve and stay calm under pressure.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Passion for creating memorable experiences for clients.

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