APAC Customer Support Manager Leadership Position

1 day ago

Melbourne, Victoria, Australia beBeeLeadership Full time $120,000 - $140,000
About the Role

The Customer Support Manager, APAC is a key leadership position responsible for establishing and overseeing the adoption of the support team's vision, goals, and objectives.

This includes balancing customer support strategy with delivery, championing people management, performance management, and talent agendas, enabling excellence in customer support delivery.

Key Responsibilities
  • Oversee daily operations of end-to-end support services for the APAC region
  • Lead the team and create a strong customer-centric culture that achieves business goals and objectives
  • Recruit, mentor, and develop the customer support team, nurturing an environment where they can excel
  • Manage internal and external stakeholder relations and provide regular updates on support operations
  • Plan, evaluate, and optimize operations to be efficient and cost-effective
  • Deal with escalated customer issues arising from operations and collaborate with other departments
Requirements
  • Proven leader with significant experience in a fast-paced organization leading customer support teams
  • Strong customer-facing and communication skills
  • Experience in stakeholder management and people management
  • Ability to think strategically and lead effectively
Behaviours
  • Leading and deciding: takes ownership of both team and customer issues and drives them through to resolution
  • Interacting and presenting: communicates confidently and effectively with customers and colleagues alike, both written and verbal
  • Organizing and executing: organized, a good multi-tasker, and able to work independently to targets
Benefits

We have a flexible work policy that gives our team members choice and empowerment, and to support a balance in work and home life.

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