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Restaurant Operations Manager

2 months ago

Bayside, New York, Australia Frontline Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Manager to lead our team and drive business success. As a Restaurant Manager, you will be responsible for overseeing the day-to-day operations of our quick-service restaurant, ensuring exceptional customer service, and managing a team of 20+ staff members.

Key Responsibilities
  • Leadership and Team Management: Lead and manage a team of up to 20+ staff members, fostering a positive and productive work environment.
  • Operations Management: Oversee day-to-day operations, ensuring the highest standards of quality and service.
  • Financial Management: Manage COGS to maintain profitability and efficiency.
  • Staff Development: Develop and manage staff rosters, conduct performance management, and provide ongoing coaching and development to team members.
  • Customer Service: Handle customer inquiries and resolve issues promptly and professionally.
Requirements
  • Experience: Proven experience as a Restaurant Manager or in a similar role within the quick-service restaurant industry.
  • Leadership Skills: Strong leadership and team management skills.
  • Financial Acumen: Excellent understanding of COGS and financial management.
  • Communication Skills: Exceptional communication and customer service abilities.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment.
Benefits
  • Staff Discounts: Generous staff discounts.
  • Uniform and Equipment: Uniform provided and company laptop or iPad for business use.
  • Professional Development: Comprehensive training and coaching development programs to support your growth.