Advanced Technical Leadership Position

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $250,000
Job Overview

We are seeking an experienced leader to oversee a team of skilled professionals and build strong customer relationships. The successful candidate will provide guidance, mentorship, and expertise to their team members, aligning priorities with organizational goals and developing strategies for premium services delivery.

About the Role
  • Provide guidance, mentorship, and expertise to Technical Account Managers, Dedicated Service Engineers, and other direct reports.
  • Align team priorities and goals directly with corporate objectives and broader goals of Customer Success.
  • Collaborate with management peers and senior management to ensure clear goal cascade to all individual contributors, enhancing organizational clarity.
  • Develop and execute strategies for premium services delivery and future service differentiation alongside management peers and senior management.
  • Drive collaborative efforts across functions, working with peers in other organizations to achieve shared goals.
Key Requirements
  • Minimum 10 years of overall IT experience, with at least 2 years focused on leading medium to large sized high-performance Technical Account Management (TAM), Dedicated Service Engineering (DSE) or Managed Services teams in a people management capacity.
  • Proven ability to define and improve Technical Support KPIs and associated operational metrics.
  • Ability to look at the 'big picture' and implement process/tooling improvements to optimize troubleshooting times, promote product supportability and act as the voice of the customer.
  • Strong technical background in Storage/Networking/Linux/Public cloud domains.
  • Demonstrated history of attracting and recruiting top technical talent.
  • Excellent verbal and written communication skills including presentations to senior management and R&D teams.
  • Bachelor's degree in Computer Science/Engineering or equivalent practical experience.
Additional Information

WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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