Melbourne Client Success Expert

1 day ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Senior Client Success Manager

We are seeking a skilled professional to excel as a Senior Client Success Manager in Melbourne. This is an exciting opportunity for someone with extensive experience in customer success or account management within the wholesale and retail industries.

  • Drive customer retention, product adoption, and engagement through data-driven insights and proactive strategies.
  • Develop and execute engagement strategies, including health checks, advocacy opportunities, and value-driven touchpoints aligned with key customer milestones.
  • Leverage customer usage data, health indicators, and lifecycle insights to drive retention, maximize product adoption, and identify expansion opportunities.

The successful candidate will be responsible for ensuring seamless onboarding, increasing product adoption, identifying expansion opportunities, mitigating churn risks, and fostering customer advocacy.

Key Responsibilities:
  • Serve as a strategic partner to customers, ensuring a smooth transition, adoption, and long-term success with our solutions.
  • Collaborate with sales and pass leads to convert brands that are leveraging our platform complimentary through the retail partnerships program to paying customers.
  • Manage multi-brand retailers in Australia, and their brands, guiding customers through the full lifecycle—from onboarding and adoption to expansion and renewal.
  • Build strong relationships with key stakeholders quickly at the customers, including the c-suite, to influence change across their organisation.

This role requires a highly motivated individual who can think critically and develop innovative solutions to drive business growth. If you have a passion for delivering exceptional customer experiences and are looking for a challenging role, we encourage you to apply.

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