Customer Service Officer

3 weeks ago


Brisbane, Queensland, Australia Hearing Australia Full time

Hearing Health Support Specialist

We are seeking a skilled and compassionate Hearing Health Support Specialist to join our team at Hearing Australia. As a key member of our team, you will provide exceptional customer service and support to clients of all backgrounds, ensuring they receive the best possible hearing health solutions.

Your Key Responsibilities

  • Provide personalized support to clients, addressing their hearing health needs and concerns
  • Assist with administrative tasks, including data entry, claims processing, and monthly reports
  • Liaise with clients, clinicians, and other stakeholders to ensure seamless service delivery
  • Perform minor hearing aid repairs and troubleshooting
  • Contribute to the development of clinical services by identifying client needs and providing professional advice

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive hourly rate and generous superannuation package
  • Flexible work arrangements to support work-life balance

Requirements

  • Experience in customer service or a related field
  • Intermediate to advanced computer literacy and familiarity with iPad applications
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Why Join Us?

Hearing Australia is a leader in hearing health, dedicated to empowering people through hearing solutions. As a Hearing Health Support Specialist, you will be part of a team that makes a real difference in people's lives. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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