Industrial Equipment Customer Service Specialist
1 week ago
The role of a Customer Service Representative is to support the Commercial Team in achieving sales goals, manage order-to-invoice processes, and foster strong customer relationships. This position requires excellent communication skills, ability to work collaboratively as part of a team, and knowledge of industrial equipment and rental industry.
To excel in this role, you should be able to:
- Support the Commercial Team in meeting sales targets, managing order-to-invoice processes, and coordinating activities between sales, operations, and finance.
- Establish, maintain, and enhance customer relationships by maintaining accurate records and providing timely product information, availability, pricing, delivery timelines, specifications, and payment terms.
- Enter orders into the ERP system efficiently, identify supply chain issues, and communicate with stakeholders to resolve problems.
- Proactively communicate with customers to understand their business needs, priorities, and expectations.
- Monitor customer concerns and take actions to ensure effective and prompt resolution.
- Support marketing initiatives and new product launches by offering technical information to customers.
- Collaborate internally to ensure all customer expectations are met.
This role requires:
- A high school diploma or equivalent with 4 years of experience in Inside Sales, Sales Support, or Customer Service.
- Knowledge/experience in industrial equipment and/or rental industry.
- Strong customer support experience and ability to work as part of a team.
- Exceptional phone and interpersonal skills with ability to communicate with diverse stakeholders.
- Ability to self-learn and understand products to support sales efficiently.
- Strong analytical and problem-solving skills; ability to multi-task and adapt to schedule changes.
- Familiarity with CRM and ERP systems.
Enerpac Tool Group Values: Safety, Integrity, Ownership, Teamwork, Agility
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