Compliance Quality Assurance Specialist

3 weeks ago


Melbourne, Victoria, Australia Square Full time

Job Summary

Square is seeking a Compliance Quality Control Analyst to join our team. As a Compliance Quality Control Analyst, you will be responsible for reviewing decisions made by our global Compliance operations teams, with a focus on Japan and Australia Compliance cases. You will provide training, identify gaps, and recommend enhancements to global Compliance procedures.

Key Responsibilities

  • Sample a wide range of decisions arising from compliance-related alerts
  • Recognize patterns by evaluating data to make constructive observations to highlight gaps, develop procedures, and conduct training to support consistency
  • Provide ongoing quality coaching
  • Collaborate with leads to recommend enhancements to policy and procedures
  • Respond to QC escalations, disputes, and inquiries
  • Have, or be able to quickly develop, knowledge of Compliance team workstreams to assess decisions against procedures
  • Understand regulatory landscape and compliance requirements; with emphasis on applicable AML requirements including customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols

Requirements

  • Native-level proficiency in written and spoken Japanese
  • 2+ years experience in the AML/Compliance space in either Japan or Australia
  • 2+ years experience in transaction monitoring, suspicious matter reporting, KYC, and/or watchlist screening
  • Experience delivering training
  • Experience delivering feedback to individuals
  • A desire to work with individuals and teams across multiple countries and time zones

Preferred Qualifications

  • 1+ year of Compliance QC/QA experience
  • Experience working in a financial institution or related FinTech payments space
  • Familiarity with using and writing SQL queries
  • Experience working for a global compliance team
  • Knowledge of Looker and experience creating complex dashboards
  • Experience manipulating and presenting trends to management using large data-sets

About Square

Square is a global technology company with a focus on financial services. We build tools to help more people access the economy. Our global benefits package includes healthcare coverage, retirement plans, employee stock purchase program, wellness perks, paid parental leave, paid time off, and learning and development resources.



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