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As a Customer Experience Ambassador with H & M Hennes & Mauritz Gruppe, you will be responsible for delivering exceptional customer service that contributes to the store's sales and profit. Your primary objective is to create an environment that makes it easy for customers to shop through effective store operations and great garment care.
Your key responsibilities will include folding, hanging, displaying, and merchandising garments to maximize selling opportunities. You will also actively process, stock, and replenish garments on the sales floor and in the stock room. Additionally, you will open, unpack, and label merchandise with security tags, support customer purchases and returns at the register, and maintain a positive working environment by sharing your knowledge and skills with colleagues.
To be successful in this role, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are eager, optimistic, and motivated when interacting with colleagues and customers. We also believe you are flexible and able to adjust to changing circumstances and customer needs, and that you can take initiatives and independently address customers' needs in a quick and effective manner. Furthermore, you are communicative and socially confident, fostering a positive interaction with colleagues and customers.
We are looking for individuals with previous experience within retail, merchandising, and/or customer service. Effective time management, stress-resistance, and prioritization are essential skills for this role. A customer service mindset, where you prioritize customers' needs while serving as a brand ambassador, is crucial. Moreover, being fashion knowledgeable and having a genuine interest in fashion trends, as well as a selling mindset with the ability to approach and fulfill customer needs, are highly valued qualities.
