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Customer Service Associate

3 weeks ago

Brisbane, Queensland, Australia Aidacare Pty Ltd Full time

Aidacare Pty Ltd is a leading player in the Healthcare Equipment Industry. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.

Job Overview

This role involves providing exceptional sales skills and resolving issues for customers over the phone or email.

Key Responsibilities
  • Resolve customer issues and concerns in an efficient manner
  • Liaise with customers to enhance their experience
  • Assist customers with accurate and timely order placement, tracking, and processing
  • Foster strong relationships with customers to encourage loyalty and repeat business
Required Skills and Qualifications
  • Previous customer service or industry experience preferred, but not essential
  • Adept at navigating computer systems to manage customer interactions and records
  • Ability to remain composed in a fast-paced work environment and under pressure
Benefits
  • Employee discounts on Aidacare health equipment products and services
  • Quarterly incentive scheme
  • Employee Assistance Program to support mental wellness