Inventory Operations Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeImplementation Full time $70,000
Implementation Specialist Role Overview

We are seeking a proactive and customer-focused professional to join our team as an Implementation Specialist.

This role will be at the heart of onboarding new customers onto our inventory management system, ensuring they hit the ground running with their operations.

About Our Inventory Management Platform

Our all-in-one inventory management platform is designed for restaurants to optimize their back-of-house operations. We help leading hospitality businesses globally, including Michelin star & 'Chef's Hat' restaurants and fast-growing QSR chains.

About the Job

We're looking for a junior to mid-level Implementation Specialist based in Australia. You'll lead the onboarding process for hospitality venues, from project kick-off to go-live, ensuring customers see value quickly and efficiently.

Key Responsibilities:
  • Lead the implementation of our SaaS-based inventory management platform across restaurant groups
  • Run onboarding calls and training sessions with both venue teams and head office staff
  • Set up accounts, import supplier items, configure recipes, and support stocktakes
  • Coordinate POS integrations and work with internal teams to ensure smooth delivery
  • Understand each customer's unique setup and tailor onboarding accordingly
  • Use systems such as Hub Spot & Flowla to manage timelines and progress
  • Identify inefficiencies and suggest improvements to streamline implementation
  • Deliver a best-in-class onboarding experience that reduces time-to-value
Requirements:
  • 1-3 years' experience in SaaS onboarding, implementation, or F&B operations
  • Willingness to visit customers in person, to run on-site workshops
  • Hands-on experience with project management tools and customer communication
  • Hospitality industry experience, ideally in procurement/purchasing or back-of-house roles
  • Comfortable leading calls, solving problems, and managing competing deadlines
  • Familiar with cloud-based systems like Hub Spot, Google Sheets, and Flowla
  • Pasionate about helping customers get real, measurable value from technology
Benefits
  • Join a high-growth company shaking up the hospitality industry
  • Work with a talented, supportive, and fun team
  • Direct impact, your work gets our customers live and thriving
  • Flexible working arrangements and career growth opportunities
  • Competitive salary and clear goals
What Makes This Role Unique?

This role offers a unique opportunity to make a direct impact on our customers' success. As an Implementation Specialist, you'll be at the forefront of onboarding new customers and ensuring they achieve their business objectives.

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