Gaming Operations Capability Manager

3 weeks ago

Brisbane, Queensland, Australia The Star Entertainment Group Full time

About the Role

The Star Entertainment Group is seeking a skilled Gaming Operations Capability Manager to join our team. As a key member of our leadership team, you will be responsible for planning, implementing, and delivering gaming operations training requirements.

Key Responsibilities

  1. Prepare training materials and facilitate training sessions with the gaming operations team
  2. Regularly promote compliance with all Star Entertainment Group policies and procedures
  3. Ensure all relevant statutory, regulatory, industry standards are met
  4. Build strong network and stakeholder relationships, both internally and externally
  5. Provide leadership and act as a mentor for gaming operations team members

Requirements

  • Knowledge of gaming operations
  • Previous experience coordinating and leading large teams
  • Demonstrated passion for exceptional guest service
  • Prior Learning and Development experience
  • Ability to confidently communicate with stakeholders of all levels in both written and verbal communication

About You

The ideal candidate will possess strong experience in L&D and will be passionate about providing memorable guest experiences. Thriving on building strong relationships, you will be confident in your written and verbal communication. Your proficiency using Microsoft Office and flexible availability will see you preparing training materials and facilitating training sessions. You will also have great time management and confidence coordinating and leading teams.

What We Offer

  • Complimentary buffet meal on every shift
  • Uniform laundered and ready for you daily on property
  • Discounted parking available in the city
  • Up to 30% staff discounts across our award-winning venues on all 3 of our properties
  • Lifestyle discounts including gym memberships, retail discounts, and laundry services
  • Generous Paid Leave for primary and secondary carers
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender, and Indigenous

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our Culture

At The Star, we are committed to creating a diverse, equitable, and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.

It's Your Move

Click on the link below to make your next career move with The Star.

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