Operational Support Specialist

5 days ago


Adelaide, South Australia Ventia Pty Limited Full time
About the Job

We're looking for an experienced Operational Support Specialist to join our Ventia Operations Centre (VOC) team in Adelaide, supporting the Across Government Facilities Management Arrangement (AGFMA) for the Government of South Australia.

Ventia's Operations Centre (VOC) provides inbound and outbound customer service, technical resolution management, critical incident management, work order management, triage, live subcontractor management, planning, and scheduling of work services.

This is a permanent full-time role, Monday – Friday, predominately 9:00am – 5:00pm. You'll be based in our Adelaide CBD office on Wakefield Street.

  • Permanent full-time role.
  • Inclusive and diverse team environment.
  • Career progression opportunities.
Your Key Responsibilities
  • Providing exceptional customer service, responding to customer inquiries, and resolving technical issues.
  • Managing work orders, ensuring timely completion, and maintaining accurate records.
  • Collaborating with internal stakeholders, including contractors and suppliers, to deliver high-quality services.
  • Analyzing complex customer requests, determining the most effective solution, and providing clear instructions.
About You
  • Proven ability to meet high-volume KPIs and AHT targets.
  • Confident in handling objections and building rapport quickly.
  • Flexible with shifts, including overtime, holidays, and peak periods.
  • Strong attention to detail and customer service skills.
  • Clear communicator with active listening skills.
  • Team player with effective time management and multitasking abilities.


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