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Customer Experience Champion Needed

2 weeks ago

Bendigo, Victoria, Australia ClearCompany Full time

**A Career in Automotive Service**

Patterson Cheney Group is committed to fostering a culture of excellence in our Service Department. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences, driving sales and guest experience targets, and maintaining accurate records.

**Key Responsibilities:**

  • Providing exceptional customer service and ensuring their expectations are exceeded
  • Collaborating with colleagues to drive sales and guest experience targets
  • Maintaining accurate records and communicating effectively with customers and colleagues

About the Role:

  • Working within Patterson Cheney policies, guidelines, and standards
  • Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
  • Achieving sales and guest experience KPIs
  • Keeping a close eye on the progress of the service department
  • Preparing invoices and closing allocated repairs
  • Being transparent and honest with the customer with estimated completion times and providing updates as required
  • Evaluating customers' expectations throughout the experience
  • Providing support to other service advisors
  • Assisting Workshop Manager in resolving any customer-related concerns

Why Join Us?

  • Competitive salary package, car/car allowance (depending on experience), and commissions
  • 730 am – 5 pm – paid overtime
  • Outstanding career growth opportunities throughout the group
  • Access to dealership discounts, New and Used vehicles, Servicing, and Parts
  • Job security with a strong and growing independent family-owned business
  • Lots of support, opportunity, fun, and frequently visited by food trucks

What We're Looking For:

We are seeking an experienced Service Advisor who possesses:

  • Previous experience in a similar role as a dealership service advising position
  • Exceptional customer service skills
  • Strong communication skills - both written and verbal
  • Sound organisational skills and time management
  • Demonstrated ability to mentor and coach staff
  • Ability to neutralise conflict
  • Strong focus on upselling and achieving the highest customer experience surveys

Application Process:

Please attach a resume, which will be directed to our Talent Acquisition Specialist. The successful applicant will be required to undertake a National Police Check.