Technical Support Engineer

2 days ago


Perth, Western Australia Cummins Full time
About the Role

As a Technical Service Support Specialist at Cummins, you will play a pivotal role in delivering exceptional technical support to our key mining customers and OEM partners in the Pilbara region. Your expertise will be instrumental in resolving complex technical issues, fostering strong relationships with stakeholders, and driving service capability within the team.

Key Responsibilities
  • Provide diagnostic support for complex warranty and non-warranty repair events, leveraging your technical expertise to resolve challenging service-related issues.
  • Formulate and direct comprehensive repair plans, documenting all actions and results in the appropriate database.
  • Manage the escalation of complex technical requests, ensuring timely communication and resolution with engineering and operations teams.
  • Foster strong relationships with key stakeholders, including mining customers like BHP and Rio, and OEM partners such as Komatsu and Liebherr.
  • Mentor and coach regional technicians, enhancing their skills and promoting service capability within the team.
  • Investigate product issues on-site at customer or dealer locations, acting as a conduit between Cummins, customers, OEMs, and engineering teams.
Requirements
  1. Customer Focus & Service Delivery: Builds strong customer relationships and develops customer-centric solutions, ensuring high service standards.
  2. Problem-Solving & Complexity Management: Analyzes complex information to resolve issues, leveraging resources efficiently and adapting to new challenges.
  3. Technical Proficiency & Diagnostics: Utilizes electronic tools and diagnostic procedures to troubleshoot and resolve technical issues, ensuring accurate documentation and effective service.
  4. Learning & Adaptability: Continuously learns through experimentation, leveraging both successes and failures to improve, while embracing new technologies and diverse perspectives.
  5. Collaboration & Communication: Works effectively with others to achieve shared goals and tailors communication to meet the needs of different audiences.
Estimate Salary Range

The estimated salary range for this position is $120,000 - $180,000 per year, commensurate with experience and qualifications. This estimate is based on industry standards for technical support specialists in Western Australia, taking into account factors such as cost of living, market demand, and the company's compensation structure.

Benefits and Opportunities

Cummins offers a dynamic work environment, opportunities for professional growth and development, and a competitive benefits package. As a valued member of our team, you will have access to training programs, mentorship opportunities, and a collaborative culture that supports innovation and excellence.


  • Civil Engineer

    1 month ago


    Perth, Western Australia Technical Resources Full time

    Civil Engineer Job DescriptionThe role of a Civil Engineer at Technical Resources involves working on various projects in the mining, energy, and infrastructure sectors. As a Civil Engineer, you will be responsible for designing open and closed drainage structures, retaining walls, laydown and hardstands, underground drainage networks, and general civil...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Lead Technical Electrical EngineerWe are seeking a highly skilled and experienced Lead Technical Electrical Engineer to join our team at Technical Resources.About the RoleThe successful candidate will be responsible for leading the electrical discipline on our projects, providing technical expertise and guidance to the team, and ensuring that all...

  • Electrical Engineer

    2 weeks ago


    Perth, Western Australia Technical Resources Full time

    Job Title: Electrical Engineer - Technical SpecialistAbout the Role:We are seeking an experienced Electrical Engineer to join our team as a Technical Specialist. This is a unique opportunity to work with a leading provider of technical resources and contribute to the success of our clients.Key Responsibilities:Deliver electrical engineering services that...

  • Electrical Engineer

    1 week ago


    Perth, Western Australia Technical Resources Full time

    Job Title: Electrical Engineer - Technical ExpertAbout the Role:We are seeking an experienced Electrical Engineer to join our team at Technical Resources. As a key member of our multidisciplinary team, you will be responsible for delivering electrical engineering services that meet statutory, regulatory, and project requirements.Key Responsibilities:Develop...

  • Civil Engineer

    2 weeks ago


    Perth, Western Australia Technical Resources Full time

    Job Title: Civil Engineer - Technical ExpertLocation: Perth, Western AustraliaDuration: 12-month contract with potential for extensionAbout the Role:We are seeking a highly experienced Senior Civil Engineer to join our team at Technical Resources in Perth.About You:A Bachelor of Engineering degree in Civil Engineering is required.8+ years of experience in...


  • Perth, Western Australia Technical Resources Full time

    Electrical Design Engineer - Technical ExpertWe are seeking an experienced Electrical Design Engineer to join our team in Perth, Western Australia.About the RoleThis is a challenging and rewarding opportunity for a skilled Electrical Design Engineer with experience in delivering high-quality electrical designs for complex projects. As a key member of our...


  • Perth, Western Australia Technical Resources Full time

    Job Summary:Technical Resources is seeking a skilled Structural Project Engineer to join our team. As a Structural Project Engineer, you will be responsible for reviewing and approving contractor repair methodologies, optimizing compensation plate sizing and welding details, and conducting detailed analysis and calculations to assess the structural integrity...


  • Perth, Western Australia Technical Resources Full time

    Job Description:We are seeking a highly skilled and experienced Structural Engineer to join our team at Technical Resources.Key Responsibilities:Design and document structural elements related to steel and concrete structures.Support tasks including attending meetings, preparing reports, identifying key changes, and gathering data from multiple...


  • Perth, Western Australia Technical Resources Full time

    **Structural Project Engineer Role**We are seeking a skilled Structural Project Engineer to join our team at Technical Resources.The ideal candidate will have strong understanding of Space Gass and other computer-aided design (CAD) tools, excellent communication skills, and a tertiary qualification in structural engineering.Key Responsibilities:Review and...

  • Senior Civil Engineer

    4 weeks ago


    Perth, Western Australia Technical Resources Full time

    Job Title: Senior Civil EngineerLocation: Perth, WAJob Type: Full-timeAbout the Role:We are seeking a highly skilled Senior Civil Engineer to join our team at Technical Resources. As a Senior Civil Engineer, you will be responsible for preparing calculations and checking design drawings and models to ensure they align with applicable standards and...


  • Perth, Western Australia Technical Resources Full time

    Technical Resources seeks a skilled Senior Design Drafter to join our team. As a Lead Technical Drafter, you will play a key role in creating detailed technical drawings and plans based on engineering designs and concepts.Responsibilities:Create detailed technical drawings, plans, sections, and details based on engineering designs and concepts.Manage design...


  • Perth, Western Australia Technical Resources Full time

    Senior Civil Engineer OpportunityWe are seeking a highly skilled and experienced Senior Civil Engineer to join our team at Technical Resources.The successful candidate will be based in Perth, WA, and will work on a 12-month initial contract.Key Responsibilities:Preparing calculations and checking design drawings and models to ensure they align with...

  • Senior Civil Engineer

    1 month ago


    Perth, Western Australia Technical Resources Full time

    Job Title: Senior Civil EngineerJob Summary: We are seeking a highly skilled Senior Civil Engineer to join our team at Technical Resources. The successful candidate will have a strong background in civil engineering, with experience in heavy haul rail projects.Key Responsibilities:Preparing calculations and checking design drawings and models to ensure they...


  • Perth, Western Australia Technical Resources Full time

    About the RoleTechnical Resources is seeking an experienced Senior Project Engineer to lead multi-disciplinary projects or larger single-discipline scopes. As a key member of our team, you will be responsible for managing project execution and coordination, ensuring safe, efficient, cost-effective, and timely project completion.Key ResponsibilitiesManage...


  • Perth, Western Australia Technical Resources Full time

    Job SummaryTechnical Resources is seeking a skilled Structural Project Engineer to join our team. As a key member of our project delivery team, you will be responsible for reviewing and approving contractor repair methodologies, compensation plate sizing, and scaffold access designs.Key ResponsibilitiesReview and approval of contractor repair methodologies...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Senior Civil EngineerAbout the Role:We are seeking a skilled Senior Civil Engineer to join our team at Technical Resources. As a Senior Civil Engineer, you will be responsible for preparing calculations and checking design drawings and models to ensure they align with applicable standards and specifications.Key Responsibilities:- Coordinating...


  • Perth, Western Australia Technical Resources Full time

    Job Title: Senior Technical DesignerAbout the Role:We are seeking an experienced Senior Technical Designer to join our team at Technical Resources. This is a key role that requires a highly skilled individual with expertise in creating detailed and technical drawings, plans, sections, and details based on engineering designs and...


  • Perth, Western Australia Technical Resources Full time

    Job Summary:As a Senior Design Drafter at Technical Resources, you will be responsible for creating detailed and technical drawings, plans, sections, and details based on engineering designs and concepts. This role requires strong technical skills and the ability to manage design modifications and changes while ensuring compliance with standards, building...


  • Perth, Western Australia Technical Resources Full time

    **Job Title:** Senior Design Drafter**Job Summary:** We are seeking a highly skilled Senior Design Drafter to join our team at Technical Resources. The successful candidate will be responsible for creating detailed and technical drawings, plans, sections, and details based on engineering designs and concepts.**Responsibilities:**- Create detailed drawings,...


  • Perth, Western Australia Technical Resources Full time

    We are seeking a highly skilled Senior Electrical Engineer to join our team at Technical Resources.The successful candidate will have a strong background in electrical design and project management, with experience in working on large-scale projects.Job Description:Design and implement electrical systems for various industries, including refineries and...