Technical Support Engineer
2 days ago
As a Technical Service Support Specialist at Cummins, you will play a pivotal role in delivering exceptional technical support to our key mining customers and OEM partners in the Pilbara region. Your expertise will be instrumental in resolving complex technical issues, fostering strong relationships with stakeholders, and driving service capability within the team.
Key Responsibilities- Provide diagnostic support for complex warranty and non-warranty repair events, leveraging your technical expertise to resolve challenging service-related issues.
- Formulate and direct comprehensive repair plans, documenting all actions and results in the appropriate database.
- Manage the escalation of complex technical requests, ensuring timely communication and resolution with engineering and operations teams.
- Foster strong relationships with key stakeholders, including mining customers like BHP and Rio, and OEM partners such as Komatsu and Liebherr.
- Mentor and coach regional technicians, enhancing their skills and promoting service capability within the team.
- Investigate product issues on-site at customer or dealer locations, acting as a conduit between Cummins, customers, OEMs, and engineering teams.
- Customer Focus & Service Delivery: Builds strong customer relationships and develops customer-centric solutions, ensuring high service standards.
- Problem-Solving & Complexity Management: Analyzes complex information to resolve issues, leveraging resources efficiently and adapting to new challenges.
- Technical Proficiency & Diagnostics: Utilizes electronic tools and diagnostic procedures to troubleshoot and resolve technical issues, ensuring accurate documentation and effective service.
- Learning & Adaptability: Continuously learns through experimentation, leveraging both successes and failures to improve, while embracing new technologies and diverse perspectives.
- Collaboration & Communication: Works effectively with others to achieve shared goals and tailors communication to meet the needs of different audiences.
The estimated salary range for this position is $120,000 - $180,000 per year, commensurate with experience and qualifications. This estimate is based on industry standards for technical support specialists in Western Australia, taking into account factors such as cost of living, market demand, and the company's compensation structure.
Benefits and OpportunitiesCummins offers a dynamic work environment, opportunities for professional growth and development, and a competitive benefits package. As a valued member of our team, you will have access to training programs, mentorship opportunities, and a collaborative culture that supports innovation and excellence.
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