Senior Technical Sales Engineer

This is a senior technical role that involves acting as the Pre-Sales representative for our organization, supporting our Victorian sales operations. The ideal candidate will have expertise in printer hardware, strong background with A3 MFDs and/or Large Format printers, and experience with third-party print management software such as PaperCut, Printix, and similar platforms.

The successful candidate will be responsible for assisting our sales team, dealers, and customers with both sales and technical support within this specialized area. Key Responsibilities include collaborating with the sales team & service team to understand client requirements and develop tailored print solutions, design and implement integrated print environments, provide technical pre-sales support, including product demonstrations, proofs-of-concept, and customer workshops.

Other responsibilities include assisting with installations either remotely or on-site at customer locations, configure, test, and troubleshoot print solutions in diverse IT environments, leading technical presentations and workshops to demonstrate the value of integrated print solutions to clients, act as the technical point of contact for both internal teams and clients, addressing concerns related to network configuration, print security, and software compatibility, maintain strong relationships with third-party vendors to stay current on new product offerings and integration possibilities, and work closely with project management teams to ensure smooth implementation and handover of solutions.

Requirements:

• Printer Hardware Expertise: Extensive knowledge of printer hardware, including A3 MFDs and Large Format printers.
• Print Management Software Experience: Proven ability to configure and deploy print management solutions within complex IT environments, using third-party software such as PaperCut, Printix, and similar platforms.
• Networking Protocols and Infrastructure Knowledge: In-depth understanding of networking protocols and infrastructure, including TCP/IP, DNS, VPN, firewalls, wireless printing, etc.
• IT Network Integration: Ability to integrate print hardware with enterprise IT systems, including Active Directory, cloud platforms, and virtualization environments.
• Third-Party Software Integration: Proven ability to integrate print solutions with third-party software platforms, including document management, workflow automation, and cloud print services.
• Security and Compliance: Knowledge of print security protocols and data protection, including encryption, secure print release, and user authentication.
• Technical Pre-Sales and Solution Design: Ability to translate customer requirements into effective technical solutions, product configurations, and service offerings.
• Project Management and Collaboration: Strong collaboration skills to work with cross-functional teams (sales, product, technical support) and external vendors, with ability to manage multiple projects simultaneously, ensuring timely delivery and customer satisfaction.

Preferred Qualifications:

• Certifications: Certifications in IT networking or relevant print vendor certifications (e.g., PaperCut Certified, Printix Certified).
• Cloud-Based Printing Solutions Experience: Experience with cloud-based printing solutions and SaaS platforms.
• Enterprise IT Environments Familiarity: Familiarity with enterprise IT environments, including Windows Server, Linux, and MacOS.

This is an opportunity to join a highly-respected brand with many market-leading products in a wide variety of industries through a strong focus on our core values and reputation. We truly take care of our people and encourage growth of personal and professional goals.