Field Staff Team Leader

4 weeks ago

Clayton South, Victoria, Australia Myhomecare Full time

A rare opportunity to step into a leadership role within our Field Staff Team. If you enjoy leading and motivating frontline workers, mentoring, coaching, and providing exceptional customer service, then this role is for you.

As a Field Staff Team Leader, you will:

Work closely with our field staff to ensure that the delivery of client-centric services aligns with the vision and values of Myhomecare, producing quality care.

Key Responsibilities & Duties:

  • Establish and maintain positive relationships with internal and external stakeholders, including office and field staff, clients, families, and guardians.
  • Provide ongoing guidance, mentoring, and training to a team of community support workers.
  • Complete documentation and administrative reporting as required.
  • Assist in the successful process of recruitment, onboarding, and induction of new staff to achieve client and business objectives.
  • Manage and lead the day-to-day operations of your team, including the recruitment, training, and induction of support workers and nurses.
  • Manage client service feedback and complaints, ensuring the feedback process is addressed, and complaints are resolved.
  • Maintain and encourage a safe work environment in accordance with Occupational Health and Safety legislation.
  • Oversee skill validation of field staff that does not require clinical input.
  • Conduct yearly staff appraisals with field staff to determine areas of improvement, development, and achievements.

You will bring the following to the role:

  • Experience working in aged care, community services, or disability services.
  • Certificate III or IV in aged care, community services, or similar qualification.
  • Knowledge of Home Care Packages, Commonwealth Home Support Program, and Aged Care Quality Standards is highly desirable.
  • Experience managing field and/or remote work teams.
  • Problem-solving abilities with the ability to think critically.
  • Ability and willingness to embrace change.
  • Experience with conflict resolution and positive business outcomes.
  • Enthusiastic attitude with the capability to influence and develop a strong team culture.
  • Strong written and verbal communication skills.
  • The ability to work independently.
  • Competent computer skills.
  • Flexibility to travel within the Victoria metro region on an as required basis depending on the needs of the business.

To be successful in this role, you will need to possess excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.

Myhomecare is committed to providing a safe and supportive work environment, and we encourage applicants who share our values and are passionate about delivering exceptional customer service.

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