Program Lead

2 weeks ago

Bentley Park, Queensland, Australia Juniper Full time
Juniper: A Leader in Western Australian Aged Care

About Us:

Juniper is a non-profit organization committed to providing exceptional care, accommodation, and support services for older Western Australians. With a strong focus on individualized care, we empower our customers to live their lives with dignity and purpose.

Salary and Benefits:

We offer an attractive rate of pay between $115,000-$120,000 per annum (dependent on experience and qualifications), plus 11.5% superannuation. Additionally, our employees have access to Juniperks, an online platform that unlocks exclusive retail discounts, employee perks, wellness initiatives, and peer acknowledgement. Salary packaging up to $18,550 per annum tax-free and health insurance discounts are also available.

Job Description:

We are seeking a Program Lead to join our Support at Home division on a maximum term basis. As a Program Lead, you will play a crucial role in leading, planning, and coordinating the Support at Home transition program to ensure business readiness for the new Aged Care Reforms. Your responsibilities will include managing interdependencies, deliverables, and reporting to ensure program implementation within agreed scope, timeframes, and budget.

Key Responsibilities:

  • Understand and remain up-to-date with the Support at Home Program change requirements
  • Support the rollout of new Support at Home program/service models to improve client experience, reduce costs, and optimize workforce
  • Support the rollout of new operational billing and reporting processes and practices
  • Establish and maintain relationships with key stakeholders
  • Collaborate with the digital team to establish a viable product for digital consumer engagement
  • Identify opportunities for synergies that deliver effective resource utilization
  • Manage and monitor program-level risks and issues
  • Identify the requirements for shared services, technical services, and operations, ensuring these areas are ready to respond and deliver requirements
  • Manage program reporting to a Program governance committee, including coordination of individual Project Managers
  • Ensure projects and goals are met in all areas, including internal client satisfaction, safety, quality, operational delivery, and security
  • Implement and manage the change management plan, including the communication plan
  • Ensure that project activities comply with the Juniper project management framework as defined by the Project Management Office

Required Skills and Qualifications:

  • Aged care sector experience – essential
  • Experience in the current Commonwealth Home Care Program – desirable
  • Relevant tertiary qualifications – desirable
  • Demonstrated ability to lead and participate in improvement projects and collaborate effectively within a multidisciplinary team
  • Demonstrated excellence in interpersonal and communication skills at both strategic and operational levels
  • Demonstrated experience in leadership, including communicating a vision, planning, setting, and adjusting priorities and resourcing to coordinate complex work programs in an environment of firm deadlines, stringent quality, and compliance requirements
  • Demonstrated ability to work independently and within a team to produce high-quality outputs
  • Ability to work in a highly productive environment with time pressures while managing multiple tasks
  • Previous experience in transforming operational services in the health or aged care sector
  • Strong proven focus on operational efficiencies
  • Strong commercial acumen

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