Lead UX Designer, State Government Of Victoria, Australia
3 weeks ago
The Team Leader, User Experience (UX) role sits within the Wo VG Grants Centre Program Design and User Experience (PDUX) team.
This team is responsible for delivering centralised program design, implementation, and evaluation for department programs and initiatives that drive outcomes for Victoria.
This role is responsible for leading a team of case managers working on various grants programs, ensuring effective program design and delivery, as well as providing day-to-day oversight of their work, and investigating complex and sensitive cases across the Wo VG Grants Centre.
The role will support the Senior Team Lead in the design of customer-focused user journey across new programs.
Working collaboratively with internal and external stakeholders, the UX Design and Team Lead will act as the representative for the User Experience team to ensure programs are user-centric in their design and delivery.
About YouTo be considered for the role, you must be able to demonstrate:
- Strong written and verbal communication skills with a demonstrated ability to write communications that are concise and tailored to the audience.
- Demonstrated experience in developing effective working relationships with a range of internal and external stakeholders.
- Demonstrated strong problem-solving abilities with a creative approach to resolving issues.
- Proven experience in building comprehensive reports from scratch using Power BI and other data sources, tracking trends, and developing innovative methods to improve the end-to-end customer journey for multiple stakeholders.
- Demonstrates ability to support team members in achieving their goals and fostering development, while aligning people and tasks with business objectives.
Manage and lead a team of skilled case management officers, providing regular coaching, support, and oversight of program administration and delivery.
Prepare and manage a wide range of materials, including reports, training materials, correspondence, and other communications to support senior management and relevant stakeholders.
Collaborate with senior leaders and key stakeholders to provide feedback on grants programs regarding customer experience.
Deliver a range of administrative tasks in a timely manner, including operational functions, data entry, and quality assurance.
Contribute to the UX component of program design ensuring that programs are designed to be user-centric.
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