Learning & Development Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeExpert Full time $90,000 - $120,000
Job Title: Learning & Development Expert

We are seeking a skilled professional to fill this role.

This is a hybrid position that requires working at least three days a week in the office.

Key Responsibilities:
  • Develop, deliver, and continuously improve onboarding and training programs for the Contact Centre, utilizing face-to-face facilitation, virtual sessions, and e-learning platforms.
  • Assess training needs through role reviews, performance data, and stakeholder feedback; design impactful learning modules aligned with organizational objectives.
  • Collaborate with managers, subject matter experts, and external stakeholders to create and maintain core curricula and support programs that promote key competencies and functional objectives.
  • Lead the evaluation and enhancement of induction programs, ensuring they stay current with industry trends, regulatory requirements, and best practices.
  • Act as a technical point of contact for learning platforms and communication strategies, supporting change management and program awareness initiatives.
  • Maintain awareness of superannuation industry trends and happenings.
  • Administration, reporting, and record keeping of training attendance and other matters.
  • Contribute and deliver objectives in line with the Contact Centre L&D operational plan.
Requirements:
  • Proven experience in designing, delivering, and evaluating learning and development programs, ideally within a contact center or customer service environment.
  • Strong knowledge of e-learning platforms, instructional design, and training delivery methodologies.
  • Excellent communication skills and the ability to partner effectively with internal teams and external stakeholders.
  • Ability to adapt programs quickly and empathetically in response to changing work environments and needs.
  • Strong organizational skills with the ability to manage multiple projects simultaneously.
Desirable Qualities:
  • Familiarity with industry trends in learning and development, and active participation in professional organizations or industry events.
  • Experience supporting large-scale onboarding or induction programs and working with diverse learner groups.
  • Advanced knowledge of change management principles and communication strategies.
  • Prior experience with program assessment tools and data-driven decision making in L&D.

We embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

],

  • Lead Data Scientist

    18 hours ago

    Melbourne, Victoria, Australia Culture Amp Full time

    This is a Lead Data Scientist role with Culture Amp based in Melbourne, VIC, AU == Culture Amp ==Role Seniority - seniorMore about the Lead Data Scientist role at Culture AmpJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500...

  • New Business Manager, Wrap Platforms

    2 days ago

    Melbourne, Victoria, Australia AMP Full time

    Join to apply for the New Business Manager, Wrap Platforms role at AMP5 days ago Be among the first 25 applicantsJoin to apply for the New Business Manager, Wrap Platforms role at AMPGet AI-powered advice on this job and more exclusive features.If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are...

  • Principal Data Scientist

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    This is a Principal Data Scientist - Data Intelligence role with Culture Amp based in Melbourne, VIC, AU == Culture Amp ==Role Seniority - seniorMore about the Principal Data Scientist - Data Intelligence role at Culture AmpJoin us on our mission to make a better world of work. Culture Amp is the world's leading employee experience platform,...

  • Senior Product Designer

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Senior Product Designer

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Senior Product Designer

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Senior Product Designer

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Technology Support Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop...

  • Principal Data Scientist

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    MelbourneJoin us on our mission to make a better world of work.Culture Amp is the world's leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Claims & Insurance Manager

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Join to apply for the Claims & Insurance Manager role at AMP2 days ago Be among the first 25 applicantsJoin to apply for the Claims & Insurance Manager role at AMPIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these...