Retail Store Manager
3 days ago
Seeking an exceptional Retail Store Manager to lead a high-performing team in a dynamic retail environment.
Job Responsibilities- Lead, motivate, and develop a team of customer service specialists, promoting a culture of excellence, continuous improvement, and technical expertise.
- Manage the entire employee lifecycle, including recruitment, onboarding, training, performance evaluations, and professional development planning.
- Provide daily guidance, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Team Leadership & Development:
- Lead, motivate, and develop a team of customer service specialists, promoting a culture of excellence, continuous improvement, and technical expertise.
- Manage the entire employee lifecycle, including recruitment, onboarding, training, performance evaluations, and professional development planning.
- Provide daily guidance, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
- Customer Service Strategy & Process Improvement:
- Develop, implement, and regularly review customer service policies, programs, and procedures to enhance the overall customer experience and align with business objectives.
- Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
- Liaise closely with technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.
- Technical Customer Relations & After-Sales Support:
- Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction, ensure the performance of supplied parts, and gather vital feedback.
- Act as a key point of contact for escalated customer issues, utilising problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
- Work collaboratively with service agents and internal organisational units to identify trends in customer feedback, modifying and improving service offerings to better serve the market.
- A minimum of 1+ years of experience in a customer service management or team leadership role, preferably within the automotive, trade, or a related technical industry.
- Proven Bachelor Degree or Equivalent.
- Proven experience in developing and implementing customer service procedures, SLAs, and performance metrics.
- A demonstrated ability to lead, develop, and inspire a team in a fast-paced environment, with a strong focus on coaching and mentorship.
- Exceptional communication and interpersonal skills, with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
- A proactive, problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
- Solid administrative skills and proficiency with CRM systems and standard office software.
Competitive remuneration package available.
-
Store Manager
15 hours ago
Brisbane, Queensland, Australia Retail Fx Full timeOverviewWe are seeking an experiencedStore Managerto take charge of a busy store inCairns.This is a Monday to Friday role, giving you the rare chance to enjoy weekends off while leading a high-performing team.You will be responsible for day-to-day operations, driving sales, managing stock, building customer loyalty, and leading and developing your team.About...
-
Store Manager
5 days ago
Brisbane, Queensland, Australia Retail Fx Full timeAbout The CompanyThis well-established retail business is known for its strong community presence and focus on customer service.With a network of stores across Queensland, they provide a convenient and friendly experience for their customers every day.The business values reliability, consistency, and genuine care, offering a supportive environment for their...
-
Assistant Store Manager
4 days ago
Brisbane, Queensland, Australia Retail Fx Full timeAbout The CompanyThis retailer is home to some of the world's most recognised performance wear brands.Part of a rapidly expanding retail group, they are known for their energetic store culture, strong career progression, and focus on recognising high performers.Their goal is to give every customer a unique experience, using expert product knowledge and...
-
Assistant Store Manager
5 days ago
Brisbane, Queensland, Australia Retail Fx Full timeAbout The CompanyThis established retail business has a strong reputation for convenience, service, and community connection.With a network of stores across Queensland, they pride themselves on creating a positive customer experience while supporting their people to succeed.About The RoleWe are looking for a drivenAssistant Store Managerto support the Store...
-
Assistant Store Manager
2 days ago
Brisbane, Queensland, Australia Super Retail Group Full timeRotating roster, shared with the Store Manager - because your days off matter tooCompetitive salary with super, weekly pay, and potential bonus opportunitiesSignificant discounts across all our Brands - BCF, Macpac, Supercheap Auto and rebelWhat's in it for you?Be rewarded with great work-life balance, group wide career and development opportunities along...
-
Assistant Store Manager
2 days ago
Brisbane, Queensland, Australia Super Retail Group Full timeRotating roster, shared with the Store Manager - because your days off matter tooCompetitive salary with super, weekly pay, and potential bonus opportunitiesSignificant discounts across all our Brands - BCF, Macpac, Supercheap Auto and rebelWhat's in it for you?Be rewarded with great work-life balance, group wide career and development opportunities along...
-
Assistant Store Manager
5 days ago
Brisbane, Queensland, Australia Super Retail Group Full timeReady to lace up and lead from the front?We're on the hunt for an experienced Assistant Store Manager, who thrives in the fast lane of retail.Think big goals, and even bigger vibes.You'll be driving KPIs like a pro, recruiting seasonal legends, juggling priorities with Olympic-level time management, with the backing a powerhouse Store Manager who empowers,...
-
Assistant Store Manager
5 days ago
Brisbane, Queensland, Australia Super Retail Group Full timeReady to lace up and lead from the front?We're on the hunt for an experienced Assistant Store Manager, who thrives in the fast lane of retail.Think big goals, and even bigger vibes.You'll be driving KPIs like a pro, recruiting seasonal legends, juggling priorities with Olympic-level time management, with the backing a powerhouse Store Manager who empowers,...
-
Assistant Store Manager
3 weeks ago
Brisbane, Queensland, Australia Super Retail Group Full timeReady to step up your game? We're looking for an experienced Assistant Store Manage or Supervisor, eager to take the next big leap in our fast-paced, high-performing Everton Park store.Its the only place in Australia, where all four brands unite under one roof.If you're a hands-on leader with strong mentoring skills, top-notch communication, a customer-first...
-
Retail Store Manager
2 weeks ago
Brisbane, Queensland, Australia Buscojobs Full timeAs a Eureka Furniture Store Manager, you will lead a team of highly driven and capable teammates to be customer and sales focused.You will be driven to support and upskill your team through training, motivation, and leading by example to achieve set KPIs.Summary : We are seeking a highly motivated and experienced Retail Store Manager to oversee the daily...
