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Midrange Unix Technical Writer

2 months ago

Canberra, ACT, Australia Infinite Consulting Full time

Job Summary:

Infinite Consulting is seeking a highly skilled Technical Writer to join our team as a Midrange Unix Technical Writer. As a key member of our documentation team, you will be responsible for creating and maintaining high-quality technical documentation for our Midrange Unix projects and operations.

Key Responsibilities:

  • Creating and maintaining technical documentation that supports Midrange Unix projects and operations
  • Working with subject matter experts to develop work instructions, fact sheets, Standard Operating Procedures, user guides, and quick reference guides
  • Maintaining version controls to ensure consistency, compliance, and accuracy of technical documentation and knowledge articles
  • Gathering information for and authoring technical and business process documentation relating to Midrange Unix Standard Operating Environments and Platforms
  • Selecting, adopting, and adapting appropriate process definition and management methods, tools, and techniques to deliver technical and business process documentation and specifications
  • Creating and maintaining solution documents
  • Collaborating with stakeholders to define tasks, resolve issues, solve problems, and ensure effective and timely implementation of projects
  • Peer and quality reviews of documents
  • Reviewing research, process models, and documentation of other staff, providing guidance and feedback to resolve or escalate issues as required and suggest alternative approaches and solutions
  • Obtaining input from, and agreement to technical and business process requirements from a diverse range of stakeholders
  • Resolving or escalating issues as required and suggesting alternative approaches and solutions

Requirements:

  • Demonstrated proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Visio
  • Experience with creating detailed technical documentation, such as as-built documents, Disaster Recovery procedures, Technical Recovery Procedures, High Availability/Availability Management documentation, Operational handover documents, Support guides, and Major Incident Report, Post Incident Review
  • Experience in working collaboratively with networking, gateway, compute, storage, security engineers, and architects to coordinate deployment and management of components
  • Experience in working with vendors and internal resources to ensure delivery of solutions meets requirements
  • Active NV1 clearance is essential

Working Arrangements:

Must be located in Canberra and work from Canberra office for a minimum of 3 days per week.