Senior ServiceNow Consultant

4 days ago

Sydney, New South Wales, Australia beBeeExpert Full time $90,000 - $120,000
Job Description

We're seeking a seasoned ServiceNow consultant to join our growing team. As a lead consultant, you'll play a crucial role in driving key outcomes for our practice and clients.

  • You'll utilise your deep domain knowledge to analyse and improve client business processes in areas such as IT Strategy & Operations, HR Management, Governance Risk & Security, Cyber Security Management and Customer Service Management.
  • You'll collaborate with our clients to understand their operational challenges and design effective solutions and align them to platform capabilities and business requirements.
  • You'll leverage your consultancy skills on business process design, configuration, and optimisation.
  • You'll lead projects and a dedicated team, ensuring high quality deliverables, successful implementation and high client satisfaction.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • A strong background in ServiceNow platform expertise, including the design and development of ServiceNow platform capabilities such as Platform Workflows (Technology, Customer, Creator, Employee).
  • Familiarity with ServiceNow applications within those workflows.
  • Core platform capabilities that can support business requirements – for example flow designer, playbooks, automation and AI.
  • ServiceNow platform governance and considerations for scalability.
  • ServiceNow development concepts and application in a client or project environment.
  • Certifications in ServiceNow Certified System Administrator (CSA) and one or more CIS certifications such as CSM, HRSD, SecOps or ITOM.
  • Strong experience developing with languages/technologies such as HTML, CSS, Angular, HTTP, REST and SOAP communication protocols, working with SSL or designing authentication setups SAML 2.0.
  • Experience defining ServiceNow requirements, building solution design documentation, or running functional workshops in an agile manner.
  • Familiarity with practice/process frameworks such as ITIL, ISO standards, IT4IT, and the like.
Benefits

We offer a range of benefits, including:

  • Flexible working options, including hybrid arrangements.
  • Support for your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.
  • Paid parental leave program.
  • Access to exclusive benefits, retail discounts, and rewards through our partnership with Employment Hero.
Join Our Team

We're committed to fostering a culture of diversity and inclusion. If you're passionate about technology, problem-solving, and collaboration, we'd love to hear from you.

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