Club Experience Ambassador
3 days ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Member Support Consultant. In this exciting role, you will have the opportunity to inspire and motivate others to achieve their fitness goals.
As a key member of our club, you will be responsible for providing exceptional service to our members, enhancing their overall club experience and driving positive member retention. You will also be involved in proactive sales activities, including generating and converting high-quality sales leads through community outreach and referrals.
About the Responsibilities:
- Proactively contribute to club sales budget utilising sales promotions and referrals campaigns.
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities.
- Achieving the required number of lead contacts via telephone to maximise sales opportunities.
- Providing sales presentations and tours to prospective members.
- Creating great member journeys via positive and personalised interactions.
- Achieving successful outcomes to enquiries.
- Opening and closing the club as per the club roster.
- Active involvement in member retention programs, inspiring members to continue their fitness journey.
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience.
About You:
- You possess excellent communication skills, with the ability to build rapport with people from diverse backgrounds and cultures.
- You have a natural drive to achieve individual targets and team goals, with a strong focus on delivering exceptional customer outcomes.
- You are able to solve problems, think critically and make sound decisions in a fast-paced environment.
- You hold current First Aid & CPR certificates and a valid Working with Children Check.
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