Restaurant Operations Manager
4 weeks ago
Unlock Your Potential
Schnitz is a leading fast-casual brand that's been serving up golden-crumbed, pan-fried schnitzels since 2007. We're a family business that's grown into a nationwide franchise, but our passion for quality, compassion, and integrity remains the same.
We're looking for a highly skilled and experienced Store Manager to lead our Schnitz Centre of Excellence. As a key member of our team, you'll be responsible for maintaining the high standards and impeccable reputation of our flagship store.
Key Responsibilities:
- Manage all aspects of daily operations, including staffing, inventory management, and profitability.
- Facilitate a consistently great Schnitz experience for all guests and create a culture where the guest comes first.
- Be a guardian of all Schnitz standards for food quality, cleanliness, and safety.
- Develop and implement strategies to maximize sales and profitability.
- Take charge of the 6-week training for franchise partners and managers, focusing on operational best practices, customer service standards, and brand values.
- Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
- Maintain diligent training records and liaise with the L&D team to ensure trainee franchise partners are set up for success.
Requirements:
- Minimum 5 years of experience in a store manager capacity in the fast-casual/QSR sector with a proven ability to achieve operational success.
- Strong leadership skills with the ability to inspire and motivate team members.
- Excellent communication and interpersonal skills, with the ability to effectively train, motivate, and inspire others.
- Detail-oriented with a sharp focus on maintaining high standards of quality and service.
- Ability to thrive in a fast-paced environment and make sound decisions under pressure.
- Proven track record of delivering high-quality training programs to management personnel, achieving measurable results.
- Flexibility to work evenings, weekends, and holidays as needed.
- Willingness and availability to travel as needed to support new store openings and training initiatives.
- Detail-oriented with strong organizational skills.
- Flexible and adaptable with the ability to manage multiple trainees effectively without compromising the training experience.
- Qualifications in training or business management highly regarded.
What We Offer:
- A work culture that feels like a family built on a foundation of quality, compassion, and integrity.
- An opportunity to continue your career development with our nationally recognized and respected brand.
- Competitive salary package.
- Ongoing training and development with opportunities to get involved in further learning and development as well as operational initiatives.
Schnitz is committed to fostering an inclusive and respectful workplace environment. We hire great people from a wide variety of backgrounds - not just because it is the right thing to do, but because it makes our organization stronger.
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