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Claims Service Consultant

2 months ago


Hobart, Tasmania, Australia Allianz Australia Full time
About the Role

We are seeking a highly skilled Claims Service Consultant to join our team at Allianz Australia. As a Claims Service Consultant, you will be responsible for providing exceptional customer service to motor claimants in a timely manner.

Key Responsibilities
  • Customer Service: Provide superior customer service to motor claimants, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Claims Management: Manage the operational processing of motor fleet claims, ensuring all parties are informed throughout the process.
  • Communication: Maintain positive working relationships with external and internal stakeholders, communicating effectively and providing best possible outcomes for customers.
  • Risk Management: Understand and adhere to all relevant policies and procedures to mitigate risks and compliance issues.
About You

To be successful in this role, you will need:

  • Experience: Experience in a fast-paced customer service or contact-centre role, preferably in the insurance industry.
  • Skills: Excellent verbal and written communication skills, ability to plan and prioritize effectively, and technical proficiency with systems and software.
What We Offer

As a Claims Service Consultant at Allianz Australia, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on customer outcomes. We offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including access to over 10,000 on-demand learning resources and programs.
  • Career Development: Opportunities for career growth and development, with a focus on employee well-being and work-life balance.
  • Employee Recognition: Recognition and rewards for outstanding performance and contributions to the team.
About Allianz Australia

Allianz Australia is a leading insurance and asset management company, committed to fostering an inclusive and equitable workplace culture. We value diversity and inclusion, and are committed to creating a workplace where everyone can thrive and reach their full potential.