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Medical Information Exchange Case Officer

2 months ago

Brisbane, Queensland, Australia MedHealth Group Full time
Job Summary

We are seeking a highly skilled and motivated Case Officer to join our Medical Information Exchange team at MedHealth Group. As a Case Officer, you will play a critical role in facilitating the exchange of health and medical information between our customers and healthcare providers.

Key Responsibilities
  • Client Management: Manage a portfolio of clients, ensuring timely actioning of cases within specified service level agreements.
  • Medical Record Liaison: Liaise with specialists and medical clinics to obtain medical records on behalf of clients.
  • Case Note Writing: Write accurate and detailed case notes in our medEbridge platform.
  • Relationship Management: Develop and maintain strong relationships between clients and MedHealth Group.
  • Administrative Support: Provide administrative support, including data entry and ad hoc duties as required.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to negotiate, influence, and manage conflicts effectively.
  • Time Management: Demonstrate exceptional time management and organisational skills, with the ability to multitask in a fast-paced environment.
  • Technical Skills: Be technology savvy, with intermediate Microsoft Office Suite skills, including Outlook, Word, and Excel.
  • Industry Knowledge: Have knowledge or understanding of how health practitioners and medical clinics operate, or experience in injury rehabilitation, legal, or insurance practices.
What We Offer
  • Flexible Working Arrangements: Enjoy flexibility with one anchor day and a second flex-day, combined with the option to work from home.
  • Employee Benefits: Access to employee discounts for health insurance, gyms, pools, and travel club, as well as options for novated leasing and salary sacrificing.
  • Supportive Culture: Join a culture that values diversity, inclusivity, and work-life balance, with opportunities for professional growth and development.