Centre Manager
6 days ago
The Role
We are seeking a highly motivated and experienced Centre Manager to lead our team in delivering exceptional customer experiences at our leisure facilities. As a key member of our leadership team, you will be responsible for the operational, financial, and program deliverables of the Centre.
Key Accountabilities
- Maintain a high-value relationship with local stakeholders.
- Ensure the safety and well-being of visitors and employees through effective planning and oversight of policies, processes, and procedures.
- Coach and develop leaders to deliver on key performance indicators (KPIs) through engagement, performance planning, and individual development plans.
- Lead and drive a high-performance community-minded culture through highly visible and hands-on leadership and team engagement.
- Achieve budgeted performance targets.
- Implement a high-value customer service proposition that addresses the needs of the client base.
- Recruit energetic, diverse, and passionate employees as required to complement the team and the vision for the Centre.
- Train staff as required to ensure that knowledge and capability are at the required levels to enable staff to carry out their work and achieve their objectives.
- Identify staff and develop career progression paths that lead to transparent and effective succession decisions when required.
- Maintain facilities to approved standards in line with contract requirements.
About You
You will be a dynamic and forward-thinking leader who is passionate about leisure and customer experience. You will have a proven track record of successfully shaping high-performance teams and driving business outcomes. You will be able to articulate the link between employee engagement and exceptional business performance.
Essential Skills and Qualifications:
- A minimum 2 years' experience in managing a team.
- Experience managing a leisure, aquatic, or event/function facility.
- Highly developed communication skills with a flair for positive influencing and negotiating win-win outcomes.
- Sound knowledge of health and safety requirements.
- Experience in planning and execution of operational, financial, and people plans to successful outcomes.
- Current CPR Certificate (or willing to get).
- Current First Aid Certificate (Level 2) (or willing to get).
- National Police Check.
- Working with Children Check (or willing to get).
- Legal working rights in Australia.
Desirable:
Qualification in a related field, such as a Swimming Instructor Qualification, Pool Lifeguard Certificate, or Pool Operators Certificate. Experience in planning and organising events.
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