Operational Excellence Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

Pittwater RSL Club is seeking a dynamic leader

Job Description:

The successful candidate will drive operational excellence and deliver exceptional customer service by maintaining high standards of customer care, ensuring staff are trained and equipped to meet expectations.

  • Maintain excellent customer service standards, ensuring staff are trained and equipped to meet expectations
  • Lead by example, conducting regular walk-throughs and monitoring operations to ensure adherence to procedures and legislative requirements
  • Collaborate with the team to provide direction and support, focusing on cleanliness and customer satisfaction
  • Develop procedures for addressing inappropriate conduct, keeping senior management informed of significant issues
Requirements:
  • Exceptional knowledge of operations and ability to train others
  • Effective delegation and management skills
  • Strong communication, time management, and troubleshooting skills

About the role:

This leadership opportunity is ideal for an experienced professional who can make a real impact. If you have a passion for delivering exceptional customer experiences and leading a team to success, we want to hear from you.

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