Fitness Operations Manager
6 days ago
Next Gen Health & Lifestyle Clubs is a dynamic and rapidly expanding organization in the health and fitness industry, with operations in multiple locations across Australia and New Zealand.
We are currently seeking an experienced Fitness Operations Manager to join our team, based at our Memorial Drive location.
The successful candidate will have a minimum of 4 years supervisory experience within the industry, with a proven track record of managing high-performing teams and delivering exceptional results.
Key Responsibilities:- Manage and oversee the day-to-day operations of the gym floor and wet areas, ensuring that they are maintained to the highest standards of quality, cleanliness, and safety.
- Lead and motivate a team of staff members, providing guidance, training, and development opportunities to ensure their success and growth within the organization.
- Develop and implement strategies to drive membership growth, retention, and satisfaction, working closely with other departments to achieve these goals.
- Ensure that all equipment is properly maintained and upgraded as needed, ensuring that it remains in excellent condition and meets the needs of our members.
- Deliver operational support to all fitness departments, including group exercise, personal training, and swim school, ensuring seamless integration and collaboration between teams.
- Manage member feedback and concerns, responding promptly and professionally to resolve any issues or complaints.
- A passion for delivering exceptional customer service and exceeding member expectations.
- Demonstrated senior management experience within the health and fitness industry, with a strong track record of achieving sales and revenue growth.
- Possess natural leadership qualities, with the ability to inspire and motivate others to achieve their best.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- A tertiary qualification in a relevant field such as business, health, or fitness is highly desirable.
Estimated annual salary: $120,000 - $150,000 AUD, depending on experience and qualifications.
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