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Digital Infrastructure Manager
1 week ago
As an equal opportunity employer, we value diversity and inclusion in the workplace. We prioritize employee health and wellbeing, offering comprehensive training and development opportunities to support career growth and advancement.
The Digital Operation Support Officer is a specialist position within the Operations department, responsible for the day-to-day digital operations of our digital advertising assets. Key responsibilities include:
- Monitoring and maintaining the digital infrastructure of JCDecaux Australia's digital advertising assets, ensuring all assets are operational and content is playing properly using the monitoring system and various other operational tools.
- Troubleshooting media player, display screen, and communication devices to keep advertisement panels showing content properly, assisting local field teams in preparing and testing digital furniture for quality assurance.
- Compiling and updating procedures, manuals, and instructions relating to digital assets and delivery, visiting sites as required to troubleshoot incidents.
- Logging detected and reported faults in ticketing systems, communicating back to internal and external stakeholders on reported faults, and returned players from the field analysis, repaired, and returned to stock in the warehouse.
- Assisting with the commissioning of newly installed digital assets, minimizing screen downtime through active monitoring and response, driving continuous improvement initiatives to improve performance, and managing ad hoc maintenance requests for 3rd parties.
