Digital In-Shift Operations Lead

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $78,000 - $89,000

Job Overview:

We are seeking a highly skilled Digital In-Shift Support Supervisor to join our team. The successful candidate will be responsible for providing immediate, real-time practice support and feedback to Crisis Supporters located across the Lifeline network.

Main Responsibilities:
  • Provide timely support to Crisis Supporters via instant messaging technology
  • Complete emergency interventions and mandatory reporting requirements
  • Ensure effective shift and service cover is balanced with staff breaks, training, and support
  • Daily staffing management and WFM duties
  • Manage ISS inbox and voicemail during shift

Key Skills and Qualifications:

  • Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter
  • Well-developed skills and competency in crisis support practice
  • Clear understanding of reflective practice and debrief techniques in Crisis Support
  • Completed or willing to complete LLA training including coaching training, ISS training, and other ongoing training as required for the role
  • Educated in youth work, social work, counselling, psychology, or allied health field (2 years post-accreditation desirable)

Benefits Package:

  • A supportive and inclusive work environment
  • Opportunities for professional growth and development
  • Comprehensive employee benefits package

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