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Guest Experience Specialist

3 weeks ago

Perth, Western Australia beBeeHospitality Full time
Unforgettable Guest Experience Manager

We are seeking a seasoned professional to lead our Front Office team and elevate the experience for our guests. As an Unforgettable Guest Experience Manager, you will play a pivotal role in ensuring that every guest feels welcome and valued.

The ideal candidate will have a proven track record in a comparable position and possess excellent leadership and communication skills. You will be responsible for guiding the Front Office team, inspiring your teammates, and rolling out the red carpet for our VIP and long-stay guests.

In this dynamic and fast-paced environment, you will be required to master protocols, perfect precision in every data task, and swiftly address guest inquiries and special requests with tailored solutions. Your ability to navigate hotel amenities and services, delivering above and beyond expectations, is essential.

About You:

  • Proven track record in a comparable position
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment
  • Strong English writing, reading, and speaking communication skills
  • Tech-savvy with attention to detail and data security

Our ideal candidate is a confident and bubbly personality with an aptitude for hospitable service, leadership, teamwork, and patience. If you have full Australian working rights and reside in the Perth Metropolitan Area, we encourage you to apply.

Benefits:

  • Personal Development programs designed to support your career growth
  • Smart uniform provided and laundered
  • Complimentary fresh and healthy meals when on-duty catering
  • Chance to make a difference through Corporate Responsibility programs
  • Team Member Travel Program: discounted hotel nights around the world
  • 25% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program: offered at a rate of $100 per successful referral

What Makes Us Special:

We are a team of passionate individuals who strive to deliver exceptional guest experiences. Our commitment to hospitality, integrity, leadership, teamwork, and ownership sets us apart from the rest. If you share our values and are eager to take your career to the next level, we invite you to join our team.

Responsibilities:

  • Covering a Maternity Leave for 8 months
  • Guiding the Front Office team and inspiring your teammates
  • Rolling out the red carpet for our VIP and long-stay Guests
  • Mastery protocols and precision in every data task
  • Swiftly addressing guest inquiries and special requests