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Career Growth Specialist
3 weeks ago
As a Customer Success Manager, you will play a pivotal role in driving business growth through strategic partnerships and customer success.
The ideal candidate will have a strong understanding of payroll, rostering, and time & attendance SaaS systems, preferably with KeyPay experience.
This is an excellent opportunity for a skilled professional to join our team and contribute to the company's continued success.
Key Responsibilities:- Establish strong relationships with account management teams and customers to achieve high retention and satisfaction levels.
- Collaborate with sales and marketing teams to execute marketing initiatives and support upsell and expansion goals.
- Build and maintain long-lasting relationships with key customers to ensure ongoing success and value.
- Strengthen knowledge and expertise across ELMO modules to act as a trusted subject matter expert (SME).
- Provide answers and solutions to system queries and/or customer requirements during meetings or offline.
- Excellent listening and presentation skills.
- Ability to quickly learn technical concepts.
- Proven ability to manage multiple projects while paying strict attention to detail.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
This role offers a competitive salary and benefits package, including opportunities for career growth and development.
Others:The successful candidate will have the opportunity to work in a dynamic and supportive team environment, contributing to the company's mission and values.
