IT Technical Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Desktop Engineer to join our consulting team. As a Desktop Engineer, you will be responsible for providing technical support across Service Desk, Network Monitoring and Management, Server Management, Desktop Management, and Infrastructure upgrade projects.
Key Responsibilities- Provide end-user support with a high level of customer service throughout all communications.
- Investigate and resolve incidents and service requests using personal technical knowledge, knowledge base articles, procedures, and scripted questions.
- Escalate reported and registered incidents/service requests to 2nd level resolver groups where appropriate.
- Manage customer expectations and requirements through to incident/service request resolution.
- Bachelor's degree in computer science, information systems, or similar.
- At least two years' experience in an IT performance analysis and end-user support role.
- In-depth knowledge of computer programs and hardware.
- Experience with troubleshooting Windows 10 installations on desktop and laptop devices.
- Proficiency in customer relationship management (CRM) and task management software.
- Excellent analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
$70,000 - $100,000 per annum, depending on experience.
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Senior Electrical Systems Specialist
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Technical Support Specialist
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