Customer Experience Specialist

7 days ago


Sydney, New South Wales, Australia Suntory Beverage & Food France Full time

Discover a new opportunity with Suntory Beverage & Food in Australia and New Zealand. We are seeking an experienced Customer Experience Specialist to join our team.

Company Overview

Suntory Oceania is a $3 billion multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food, underpinned by quality, craftsmanship, and a strong sense of purpose.

Estimated Salary: AU$65,000 - AU$80,000 per annum

As a Customer Experience Specialist, you will play a vital role in delivering exceptional service to our clients across Australia & New Zealand, managing communication channels, and ensuring top-notch support during our transition to becoming Suntory Oceania.

About the Role
  • Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
  • Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
  • Collaborate with and support internal teams, including Credit, Sales, and Logistics.
  • Adjust to ongoing system and business transformations to support our evolving needs.
Requirements
  • Customer Service or Contact Centre experience.
  • A friendly, approachable demeanour that fosters strong relationships.
  • Excellent verbal and written communication abilities.
  • Relationship Building Skills.
  • Capability to thrive in a changing environment and manage multiple priorities.
  • Enthusiasm for working with renowned brands and a desire to grow your career within our organization.
About Suntory Oceania

We believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively.



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