Operational Risk Manager

2 weeks ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Opportunity

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We are seeking an experienced Operational Risk Manager to join our E2E Assurance team. This is a key role that will play a crucial part in supporting the Customer Resolution, Remediation & Assurance Portfolio and assisting in the E2E value chain oversight and accountability.

Key Responsibilities:

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  • Support and contribute to the E2E value chain risk assessments, risk-related change management, events management, controls design and general assurance advice.
  • Facilitate and participate in Risk Management Forums (RMFs) including preparation and presentation of specialist content for the E2E forums.
  • Hold workshops and develop risk solutions across multiple portfolios/stakeholders.
  • Analyse, assess and report a broad range of data to provide valuable insights.
  • Provide control objectives and compliance support, including value chain controls relied upon by the businesses.
  • Support the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis such as events management.
  • Maintain and manage risk data completeness and quality in NFR Hub.
  • Coordinate and manage data for NFR Hub reporting.
  • Support the E2E value chain with reviewing their risk profiles and control environment.
  • Oversee and support the E2E value chain with risk treatment plans.
  • Oversee and support the E2E value chain with regular risk reviews.
  • Provide guidance to the Business on how to conduct change risk impacts and risk assessments.
  • Risk advisory support to the Business with making informed decisions on risk management.
  • Work with the Business and Control Owners to develop remediation plans.
  • Support the Business and Control Owners in developing effective controls both in the business and for the E2E risk management.
  • Identify and develop opportunities to automate and simplify the controls environment.

About You

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  • You have experience in risk management/compliance; or internal/external auditing.
  • You can collaborate with multiple stakeholders across the E2E value chain to develop effective operational risk management solutions.
  • You can develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions.
  • You want to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities.
  • You're willing to look at things differently, effectively challenge the status quo, and innovate the Customer Resolution and Remediation Assurance solutions and service provided to the Retail Division.
  • You have strong stakeholder engagement skills and can build relationships across the value chain through a collaborative approach.

What We Offer

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We offer a competitive salary, estimated to be around $120,000 - $160,000 per annum, depending on experience. Our benefits include access to health and wellbeing services and discounts on selected products and services from ANZ and more.

About Us

At Australia and New Zealand Banking Group Limited (ANZ), we're shaping a world where people and communities thrive. We're committed to building a workplace that reflects the diversity of the communities we serve and welcome applications from everyone.



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