IT Technical Expert
2 weeks ago
Telstra is seeking a highly skilled IT Technical Expert to join its Global Networks & Technology team. This technical role will involve providing complex technical advice and support to the Telstra Executive Group.
This is an exciting opportunity for a seasoned IT professional to work with cutting-edge technology and contribute to the development of innovative solutions.
About the RoleThe successful candidate will be responsible for delivering technical training, updates, and briefings to staff, as well as preparing and maintaining technical process documentation.
You will also be required to identify and deliver Service Improvements initiatives to reduce incident volumes, cycle time, and cost to serve.
- Provide complex technical advice and support to the Telstra Executive Group
- Deliver technical training, updates, and briefings to staff
- Prepare and maintain technical process documentation
- Identify and deliver Service Improvements initiatives
To be successful in this role, you will need:
- Previous experience with Video Conferencing environments and technologies
- Proven experience supporting end-user desktop applications and environments
- A solid track record of addressing customer needs and strong customer orientation
- Experience in o365 suite in an Enterprise setting
- Strong computer/technical skills Windows 10, iOS, Android, etc.
Telstra offers a range of benefits, including:
- Flexible working arrangements
- Competitive salary package
- Ongoing learning and development opportunities
- Opportunity to work with a global company
$124,000 - $140,000 per annum (dependent on experience)
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