Customer Relationship Specialist

2 days ago


Canberra, ACT, Australia SMAART Recruitment Full time
About SMAART Recruitment

SMAART Recruitment is proud to partner with one of Australia's most renowned banks, a member-owned financial services institution dedicated to building lasting customer relationships.

Opportunities and Benefits
  • A competitive salary of $65,852 + superannuation provides a strong foundation for your career growth.
  • Multiple permanent full-time opportunities are available, offering a stable work environment and endless growth prospects.
  • The hybrid work model allows for flexibility, with the option to work from home or in the office after a probationary period.
  • Access to a comprehensive staff well-being program, including health initiatives, employee assistance, and employee care programs.
  • Three paid Work Life Balance days per annum and two paid Community Volunteer days per annum promote work-life harmony.
  • An inclusive and diverse work environment fosters collaboration and innovation.
About the Role

As a Customer Relationship Consultant based in the Adelaide Contact Centre, you will handle calls from existing customers regarding internet banking, credit cards, or transaction accounts. You'll work alongside committed colleagues who embody the values of People, Planet, and Profit.

Required Skills and Qualifications
  • Excellent customer service skills, combined with strong interpersonal skills.
  • Tech-savviness, with confidence using multiple computer systems.
  • Previous experience in a customer service role in retail, hospitality, or a contact centre.
  • Strong communication, listening, and problem-solving skills.
  • Ability to thrive in a busy environment and adapt to new challenges.
About You

If you're a positive and resilient individual with a passion for delivering exceptional customer experiences, we'd love to receive your application.



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