Care Support Liaison

4 weeks ago


Sydney, New South Wales, Australia Ingenia Communities Full time

About Us

Ingenia Communities is a leading Australian property group that owns, operates, and develops a fast-growing portfolio of lifestyle communities and holiday parks across key urban and coastal markets.

Our organization genuinely cares for its people and is committed to creating communities where residents and visitors can truly belong.

Job Description

We are seeking an experienced Care Support Liaison to join our team. The primary responsibility of this role is to deliver a service that assists elderly residents in remaining as independent as possible by connecting them with care and support services.

The main duties include:

  • Registering care applications
  • Managing client intake process and enquiry line
  • Determining client needs
  • Arranging for assessments and funding approvals
  • Connecting clients with care providers
  • Records management
  • Travel to our villages to conduct face-to-face assessments and build relationships with residents

About the Role

This role would suit an experienced healthcare professional with aged care assessment experience, seeking a change from the hospital system and wanting to transition to an over-the-phone support role.

The ideal applicant will have the following skills and experiences:

  • Current registration with AHPRA
  • Practical experience working in the health and/or aged care industries
  • Excellent care assessment and planning experience
  • Strong leadership and people management skills
  • Positive and compassionate nature
  • Great customer service skills teamed with a positive attitude and a strong attention to detail
  • Ability to travel for up to a week at a time

What We Offer

We offer a competitive salary of approximately $75,000 per year, flexibility, extensive training and development opportunities, career progression, and generous reward and recognition programs.

Career Opportunities

This role offers autonomy, security, and a rewarding opportunity to make a difference in the lives of our residents. If you are passionate about delivering exceptional care and support services, we encourage you to apply.


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