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Field Operations Coordinator

2 weeks ago

Townsville, Queensland, Australia beBeeServiceScheduler Full time $57,000 - $78,000
Service Scheduler

We are seeking a highly organized Service Scheduler to drive operational efficiency by coordinating technician schedules and managing customer communications.

Key Responsibilities:

  • Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Monitor technician progress, ensure accurate and complete data in service software, manage revisits, and drive backlog reduction by scheduling recovery work.
  • Collaborate with field and state service managers to review technician and subcontractor performance, identify training needs and document non-standard events.
  • Support interdepartmental communication between service, sales, and technical support, handle related administrative duties, and prepare maintenance reports as required.

Required Skills and Qualifications:

  • Experience in administration or scheduling of a field-based workforce.
  • Experience in a customer service or dispatch/scheduling environment.
  • Strong administrative and coordination skills.
  • Advanced computer literacy, ideally with service software.
  • Excellent communication and customer etiquette.
  • Ability to work under pressure and manage competing priorities.
  • Strong attention to detail and time management skills.
  • Comfortable working in a fast-paced, high-interaction team environment.